With over a few years, Digit insurance has emerged as one of the prominent names in Indian insurances. Digit Insurance or more formally Go Digit General Insurance Limited built its brand by creating something that the insurance space has never been known for: making it simple and easy to use an industry that’s been derided in a blame game of form-filling and time-based outcomes. From day one, digit insurance has presented itself as a tech-first company, with apps, AI and digital documentation to expedite the process of buying insurance or filing claims for common consumers.

This article provides information regarding digit insurance history, products, claim process, nominal benefits and key facts that every customer needs to know before selecting a policy.

What is Digit Insurance?

Founded in 2016 by insurance veteran Kamesh Goyal, Digit insurance is an Indian insurer. The firm aims to simplify the insurance processes throughout digital platforms and provides clear, human-ready products. Digit Insurance has solid financial support from major global investors including the Fairfax Group and Sequoia Capital that allows it to continue to expand its national reach.

Digit insurance started off as a general insurance player, however it has modernized over and beyond the original value proposition. Digit insurance ventured into health insurance in 2019, and by 2023 it would have become publicly listed on Indian stock exchanges a remarkable feat for a company that started out less than 10 years prior. Digit insurance, more recently, also announced a stand-alone arm for life insurance called Go Digit Life Insurance which has quickly scaled to its new customers and revenue.

Digit Insurance is licensed by the Insurance Regulatory and Development Authority of India (IRDAI) with products spanning across motor insurance, health insurance, travel insurance, home insurance and life insurance; all usually offered through the digital medium.

The Philosophy Behind Digit Insurance

Kamesh Goyal, it founder said the core reason yow digit insurance started because of their frustration with how poorly Insurance was treating customers. Despite working with the industry for over twenty years, he observed people mistrusted everything about insurance because jargon made the product too complicated. That understanding has informed the way the company sees itself digit insurance places heavy emphasis on policy documents written in plain language, rapid digital onboarding and a claims process that is as easy for the customer as possible.

It is this philosophy which has enabled digit insurance to build a brand which feels different from the traditional insurers. Being a celebrity and brand ambassador, the cricket star has ensured that digit insurance comes across as friendly.

Products Offered by Digit Insurance

Digit insurance provides you with a varied portfolio that is tailored to cover almost all daily insurance requirements. The following table is a summary of the main sections.

Insurance Type	What It Covers	Key Highlight
Car Insurance	Own damage, third-party liability, add-ons like zero depreciation	Digital claim tracking and self-inspection via app
Two-Wheeler Insurance	Bike/scooter damage and third-party cover	Quick policy issuance online
Health Insurance	Hospitalization, cashless treatment, critical illness	Fast cashless approval turnaround
Travel Insurance	Trip cancellation, medical emergencies abroad, baggage loss	High historical settlement ratio for travel claims
Home Insurance	Structure and contents against fire, theft, natural disasters	Simple digital documentation
Life Insurance (Go Digit Life)	Term plans, group life cover	Fast death claim settlement TAT
Shopkeeper/SME Insurance	Property, liability, and business interruption cover for small businesses	Tailored digital policies for MSMEs

These are all products under the umbrella of digit insurance and they are designed to be bought, managed and claimed primarily through either site or mobile app with little need for heavy paperwork or agent visit.

Claim Settlement Performance

One of the most obvious question customers have before purchasing any policy is: Will the insurance company honour the claims while payout after a claim? This is measured through the Claim Settlement Ratio (CSR), which tells you what percentage of claims were settled, given the total number of claims received in a financial year.

Digit supplies extensive transparency reports revealing its performance on claims across business lines Digit Health Insurance has a health Claim Settlement Ratio of 99.01% for FY 2024-26 and is known for its instant, tech-enabled claim processes. On the life insurance part, Go Digit Life Insurance reported a Claims Settlement Ratio of 99.53% for FY 2024-25, and its average claim settlement turnaround time (Death claims) at just 1.89 days

In the past as well, digit insurance has shown good ratios for its general insurance lines. It has reported 92 percent claim settlement ratio for private car own-damage claims, 91 percent for two-wheeler own damage, 99.5 percent for domestic travel, 97 percent for mobile insurance and finally the international travel is at a rate of only 93 percent settled so far.

It has also been publishing transparency reports from time to time. digit insurance announced that it settled more than 1 million claims across all lines of business in FY 2025-26 in its 14th Transparency Report, with health insurance cashless approvals completed within 30 minutes (compared to the regulator-mandated one hour in some cases) at a percentage of 82.9%. The report also highlighted robust customer service metrics. 95% of customers calling helpdesk get a resolution in their first call and the average response time from the customer reaching out to them via social media was 4 minutes and 19 seconds.

Here is a snapshot table representing recent claim performance statistics for digit insurance.

Metric	Reported Figure
Health Insurance CSR (FY 2024-26)	99.01%
Life Insurance CSR (FY 2024-25)	99.53%
Average death claim settlement TAT	1.89 days
Health cashless approvals within 30 minutes	82.9%
First-call resolution rate	95%
Average social media response time	4 min 19 sec
Total claims settled (FY 2025-26, all lines)	Over 1 million

These numbers indicate that digit insurance has continued to follow a pattern in quick claim settlement but the customers should check the latest ratio figures from provide transparency reports which may change year-on-year on the companies page.

Read Also:- United India Insurance | Max Life Insurance | Policy Bazaar 

Why People Choose Digit Insurance

Digit insurance has grown rapidly since its establishment for several reasons.

• Digital-first experience: Digit insurances work on app and websites workflows instead of physical branches, starting from buying policy to filing claims.
• This is why digit insurance tries to write policy wordings simply.
• Quick Claims: As demonstrated earlier, digit insurance has made significant investments in shortening the amount of time it takes to process claims like health and motor.
• Diversity of offerings: Digit insurance provides an entire suite of products whether someone requires car insurance, health cover, travel protection or life insurance.
• Well funded- digit insurance has investor base from Fairfax Group and Sequoia Capital which makes it able to scale and solvent.
• Transparency reporting – Very few insurers in India disclose the detailed data regarding claims and service that digit insurance shares on a regular basis.

Things to Keep in Mind

While secure digit insurance, clients ought to research well:

• When looking across insurers, compare only policy exclusions and waiting periods qua brand digit insurance name.
• The claim settlement ratios differ from product to product: for example, a high ratio in health insurance may not mean high ratios in two-wheeler claims.
• Data: Digit insurance is an online service and they may need to adjust their preference for being serviced through physical agents.
• Be wary of add-on language (zero depreciation cover, in particular, because the premiums can increase significantly with riders).

How to Buy a Digit Insurance Policy

Now, purchasing a policy from digit insurance is usually a streamlined, ooga-pod dooo-doo-dah digital experience:

• Open the official digit Insurance website or download the mobile application.
• Choose from the type of insurance you need (motor, health, travel, home or life).
• Provide basic details (number, age and health history of pet or travel dates of trip based on product).
• Digit Insurance- Compare with other available plans and add-ons.
• Pay online and get the policy document virtually in your inbox as soon as you make the payment.

This whole process can take only a couple of minutes from start to finish, and this is one of the biggest selling points for digit insurance when compared to traditional insurers.

Read Also:- PNB HRMS | New India Assurance | MEDISEP 

How to File a Claim with Digit Insurance

The claim filing with digit insurance is also made to be quick and nearly paperless:

• Log the incident in digit insurance app or website at earliest.
• Submit supporting documentation (photos, medical reports or police reports as applicable to the type of claim).
• For minor damages to motor claims, self-inspection through the app may be possible.
• As seen in the transparency data above, cashless approval is usually granted very shortly after making a request for most health claims.
• Always track claim status through the digit insurance portal until settlement.

Conclusion

With a blend of technology, transparency and simple policy wording, Digit insurance has carved a niche for itself in the competitive Indian insurance sector. Digit insurance is fast-growing since its inception in 2016, and scaling up with a stock market listing in 2024 and also taking on life insurance, the company has claim settlement ratios across health, life, motor products, travel around these areas.

If you are thinking of implementing a new policy, then digit insurance can be a good choice now as consumers should examine this insurer with others however prior to buying, it is essential to compare certain product terms and check the most up-to-date published claims data. Finally, digit insurance is one of the more explicit instances of digital transformation in a paper heavy industry.

You can also explore the latest insurance updates and policy-related information at Corporate Insurance Policy.

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