Over the past decade, most Indians arenot buying insurance but buying the way ofbuying insurance has dramatically changed. There was a time whereas households depended on just their native agent to select a life cover or automobile coverage. Today, tens of thousands of people comparison shop, buy and renew their insurance plans online and in the center of this transformation is Policy Bazaar, India’s largest online insurance aggregator. Policy Bazaar has well and truly become the digital marketplace for households across the country, whether be it term insurance or health cover, motor insurance or any other credit-related product.
This comprehensive guide covers all the essentials regarding Policy Bazaar – what it is, how to login into your account, customer care channels, claim assistance and everything else that you need to know including credit score feature. By the end of this you will learn how to navigate and make the platform work for your advantage, why insurance Policy Bazaar is trusted by crores of buyers and how just comparing plans on Policy Bazaar can save you money as well as efforts in paper works.
What Is Policy Bazaar ?
Policybazaar – an Indian licensed insurance aggregator, fin-tech site in Gurugram,Haryana The soft launch of the website was done in Oct 2008 & it was started by three young entrepreneurs; Yashish Dahiya, Alok Bansal and Avaneesh Nirjar as a price-comparison site for insurance buyers. It is now a licensed composite insurance broker, regulated by the Insurance Regulatory and Development Authority of India (IRDAI) with over 50+ insurers to support insurances in life, health, motor, travel and investment-linked products under one screen today.
Policybazaar is the parent platform of public-listed PB Fintech Ltd, which is listed on BSE and NSE. The group manages Paisabazaar, a credit and loan marketplace as well. The platform has sold about 50 million policies as of 2026, with over 80 million registered usersB. The motor claim service network has covered more than 200 cities and is served by a total of 186 partner garagesC.
The mission statement is clear-cut- add transparency, comparability, and convenience into a drab category that has long been opaque and paper-intensive. Insurance Policy Bazaar (an example of what an insurance ecommerce company could be, a seller pulls up quotes from a dozen insurers in seconds, filters by features, premium claim-settlement ratio and network hospitals or garages purchase entirely online no branch visits no waiting.
A Brief History and Milestones
| Year | Milestone |
| 2008 | Policybazaar founded in Gurugram by Yashish Dahiya, Alok Bansal, and Avaneesh Nirjar |
| 2014 | Registered as an IRDAI insurance web aggregator |
| 2018 | Became a unicorn after a Series F round led by SoftBank’s Vision Fund |
| 2020 | Surrendered web-aggregator licence and registered as a direct insurance broker |
| 2021 | Parent company PB Fintech listed on Indian stock exchanges via IPO |
| 2024 | Crossed ₹15,000 crore in annual premiums |
| 2026 | Expanded Assured Delivery Programme (cashless motor claims) to 200+ cities |
Read Also:- What is the Right Age to Purchase a Health Insurance Policy?
Products Offered on Policy Bazaar
It is basically a financial protection super market. These are the key verticals for which you can compare and purchase:
1. Health Insurance
Policy bazaar health insurance is a popular category on the platform. Compare individual, family-floater, senior citizen and critical illness plans from market-leaders like Star Health, HDFC ERGO, Niva Bupa, Care Health and ICICI Lombard. List the filters you can apply to check your medical cover sum insured, room-rent limits, co-payment or no-co-pay clause, pre-existing-disease waiting period and network hospitals.
This side by side comparison part is worthy; you can place 3 or maximum up to 4 plans and see where they are included, excluded, there prices all in one table. This allows you to quickly identify material differences say, one plan offers unlimited restoration of sum insured while others impose limits or some cover modern treatments and OPD benefit, while others may not. Apart from that, the policy bazaar health insurance section provides claim assistance free of charge and a 30-minute response commitment for all claim queries regarding plans purchased via it which is a reassurance factor during hospital admission.
2. Term and Life Insurance
They have bestsellers in the platform such as term plans (pure protection life covers). As per company disclosures, Policybazaar handles almost one-fourth of all the retail term-insurance policies sold in India. From LIC, HDFC Life, Max Life, Tata AIA and ICICI Prudential adding return of premium etc. Apart from that there also exist ULIPs, child plans, retirement annuities and savings plans.
3. Motor Insurance
It comes in both four-wheeler and two-wheeler covers. With policy bazaar car insurance you get the option to compare comprehensive, third party and zero-depreciation plans offered by Bajaj Allianz, Reliance General and Tata AIG, Digit, Acko. Instant updates on premiums based on your car’s registration year, make and model, IDV, No-Claim Bonus Smart select allows to click but add-on s such as engine protection, roadside assistance or return-to-invoice and consumables cover.
Instant policy issuance is the feature that makes policy bazaar car insurance a convenient option; you get a soft copy in your inbox within minutes of payment confirmation and the cover is effective from the start date you choose. Renewals are also seamless, with the dashboard clearly showing our upcoming expiration date and just one click triggering the renewal flow for that same insurer or a competing quote. For new or premium car owners, policy bazaar car insurance is straightforward in adding add-ons like zero depreciation, return-to-invoice and engine protect covers that can significantly lower their claims expenses.
While policy bazaar bike insurance covers all popular two wheeler models starting from a Hero Splendor to royal enfield, the pricing starts at very nominal 3rd party premiums for standard motorcycles and scooters as well. The flow on the policy bazaar bike insurance works for lapsed policies too if you have missed your two-wheeler cover renewal, post a vehicle inspection (which with many, is now self-delivered via photo/short video in the app), you can compare quotes as per a new policy. Sometimes Zero-depreciation, consumables cover & roadside assistance are also add-ons included in your bike insurance.
4. Travel, Home, and Pet Insurance
Besides the headline categories, Policy Bazaar also provides options for international travel insurance, student travel cover, home & contents insurance and even a few pet medical policies from various insurers.
5. Investment Products
Policybazaar sells a host of savings plans (guaranteed-return), ULIPs, pension/annuity products ranging from long-term wealth creation to retirement planning through partner companies.
6. Credit and Loan Products (via Paisabazaar)
In an integrated ecosystem, a Policy Bazaar user is also able to check their credit health even if loans are managed through its sister platform Paisabazaar. The credit score feature on policy bazaar through the Paisabazaar integration, enables customers to check their CIBIL or Experian score for free, see what factors impact your score and get personalised recommendations on cards/loans based on their profile.
Read Also:- What Is a Corporate Insurance Policy and Its Benefits ?
How to Use the Policy Bazaar Website and App
Signing Up and Logging In
A registered account is required to access Private Browser. You can go to policy bazar com login page by clicking on the My Account link at the right corner of home page tab. You can sign in using:
- OTP on the mobile number you registered
- Email ID and password
- Google account single sign-on
The dashboard displays all the policies you have bought through the platform, when they are up for renewal, claim status, and also quotes saved. Those same credentials can be used on the official Policybazaar Android and iOS mobile apps. In case of forgetting a password, the “Forgot Password” link delivers to your registered mobile or email to generate a reset OTP in seconds.
Buying a Policy: Step-by-Step
- Choose a product of health, term car bike travel or investment product.
- Provide some basic details: gender, age, ownership of vehicle/property, amount of insurance needed.
- Compare quotes: plans are displayed side-by-side with premiums, essential features, claim ratios, and reviews.
- Choose add-ons: personalise tickets with riders or extras tailored to you.
- Payment options include: UPI, debit/credit cards, net-banking or EMI all payable online.
- Get the policy: soft copy sent via email and stored in your account.
How to Download Policy from Policy Bazaar
One such need arises when you need to download policy from Policy Bazaar say when you have to show soft copies at a traffic check or upload them for a visa application. The process is straightforward:
- Visit policybazaar. This will only work if you visit policy bazaar com and omit the login to your account.
- On the left menu, Click on “My Account” → “My Policies”.
- Find the specific policy from the list
- Press on the ” Download Policy ” or the Download PDF button adjacent to it.
- Save the policy document as a PDF on your device to print or share via email.
This same option is available in the mobile app wherein you can download policy from Policy Bazaar with a click after which the PDF file can be shared via WhatsApp or email. If you are not able to find the document, e.g., shortly after purchase please wait for 15–30 minutes, since some insurers need a little bit time for providing the physical PDF file containing the confirmation of payment. And if still does not appear then the team of policy bazaar customer care will resend it.
Policy Bazaar Customer Care: How to Reach Them
This is one of the biggest selling points of the platform that offers strong post-purchase support. The policy bazaar customer care is 24×7 on every channel such as phone, email, whatsapp and in-app chat. Verified helpline numbers and email IDs are given below.
| Purpose | Contact Number / Email |
| Buying a new policy | 1800-208-8787 (toll-free) |
| Existing policy servicing | 1800-258-5970 (toll-free) |
| Claim assistance | 1800-258-5881 (toll-free) |
| WhatsApp support | +91-8506013131 |
| NRI new policy | +91-124-6656507 |
| NRI existing policy | +91-124-6166696 |
| NRI claim | +91-124-6166633 |
| General email | care@policybazaar.com |
| Registered office | Plot No. 119, Sector-44, Gurugram, Haryana 122001 |
In cases where the complaint has not been redressed, customers can escalate through the formal complaint process mentioned on the website’s contact page and finally reach out to Integrated Grievance Management System (IGMS) under IRDAI if necessary. During working hours, the customer care channels of policy bazaar respond to queries within a span of 30 minutes and the time taken for complete resolution depends on whether the concern necessitates action from the underlying insurer.
Why People Choose Policy Bazaar
This has very much to do with the fact that there are multiple factors behind how a platform can nab such a huge percentage of India’s digital insurance market, and why Policy Bazaar is still deemed as the go-to place for the majority, when it comes to first-time online insurance buyers in India.
- Comparison in one place. Instead of checking with a dozen insurer sites, you see 15–20 quotes next to one another. With insurance Policy Bazaar style you are comparing apples with apples and not hearing a pitch from one single agent.
- Transparent pricing. Also, the premium listed on Policy Bazaar platform is exactly what an insurer charges you because they do not add any commission to customer here.
- Free advisory support. If you are a first-time buyer and term insurance and ULIPs can be very complicated products trained advisors can advise without charging for it.
- Claim assistance. For policies purchased via the platform, documentation and follow-ups with insurers through the in-house claims team is a huge comfort for buyers who fear paperwork.
- Renewal reminders and dashboard. All your policies are visible in one app and renewal alerts before expiry.
- Wide insurer tie-ups. There is a suitable range of coverage for very specific needs, which for example includes both high CC bike & senior-citizen health plan along with other insurance plans as they are covered by 50+ partner insurance companies.
Policy Bazaar Credit Score: A Quick Look
The impassive check of policy bazaar credit score implies that the reference for numerous users scurrying to track their financial health. Although the underlying information we pull from credit bureaus is delivered through Paisabazaar (PB Fintech’s own credit engine), the integration means that one login often grants you:
- Your updated CIBIL or Experian credit score (of the month)
- The factors that affect the score a breakdown (e.g. payment history, credit utilisation, age of accounts, hard enquiries)
- Personalized credit-card and loan offers depending on your preapproved line-assisted eligibility.
- Alert you if any strange action occurs on your credit report
It is a free option and does not affect your score (counts as soft enquiry) Most users especially those with a home loan or car loan in their future can benefit from regularly checking the score to identify and resolve issues prior to applying.
Tips to Make the Most of Policy Bazaar
Making proper use of Policy Bazaar is not just about choosing the most affordable plan it involves leveraging the comparison power of this platform with a dash of some homework on your part. These are actual tips that experienced users live by:
- Before finalizing, compare minimum 4–5 quotes. The lowest premium is not necessarilly the cheapest – check out claim-settlement ratio and inclusions
- Look for exclusions in the fine print especially with health plans Future claims can be impacted by existing illness waiting periods, room-rent caps and disease-wise sub-limits.
- Select suitable IDV for motor insurance. You will pay a slightly higher premium for a high IDV, but you stand to gain more in the event of total loss or theft.
- Use add-ons wisely. If the car is under 5 years of age, zero-depreciation cover is almost always a good idea; consumables cover also makes sense for expensive cars.
- Keep your account secure. Trained on data until October 2023, with policy bazaar com login being a strong password and enabling two-factor authentication when possible
- Save customer care numbers to contact the required team faster at the time of an emergency.
Save digital and printed copies of each policy While Policy Bazaar dashboard are good, do not rely on them completely keep a PDF Backup in your email & on clouds.
Pros and Cons at a Glance
| Pros | Cons |
| One-stop comparison of 50+ insurers | Volume of advisor calls after a quote can feel high |
| 24×7 customer support across phone, email, WhatsApp | Some niche products (commercial covers) need offline coordination |
| Free claim-assistance team | Final claim decision still rests with the insurer |
| Easy renewal and PDF download in dashboard | Premium quotes change with insurer revisions, so prices may vary day-to-day |
| IRDAI-regulated composite broker (Reg. No. 742) | App occasionally slows during high traffic |
Frequently Asked Questions (FAQs)
Q1. Is Policy Bazaar a trusted website to buy insurance?
Yes. Policybazaar Insurance Brokers Private Limited is a composite broker registered (Registration No. 742 and its valid until 09/06/2027) with the IRDAI under its flagship company publicly listed PB Fintech Ltd. To date, it has distributed around 50 million polices.
Q2. What is the policy bazaar customer care number?
New policies call 1800-208-8787, Existing Policies call 1800-2585970 and claim assistance call 1800-2585881. Call are toll-free in India.
Q3. How do I download policy from Policy Bazaar?
Log in to the policybazaar account of yours. Show the policy by logging into pnbmetlife. These are saved in your device as a PDF. You may also request a copy by sending an email to care@policybazaar.com.
Q4. Is the policy bazaar credit score check really free?
Yes. Credit score is fetched through soft enquiry from Paisabazaar integration at no cost. Verifying it has no adverse effect on your score.
Q5. Does Policy Bazaar charge any extra fee on insurance premiums?
No. The premium you pay is what the insurer is charging you, not a penny more and for each policy sold through Policybazaar, the insurer pays them a commission which comes out of their own pocket, which means that it costs you nothing as far as commissions go.
Q6. Can I buy policy bazaar car insurance online and use it immediately?
Yes. On confirming payment, the policy typically gets generated instantly and is legally binding from the date of start chosen. You receive the PDF in your registered email.
Q7. How is policy bazaar bike insurance different from buying directly from an insurer?
The coverage of the plan and insurer are the same. The benefit is that you have the liberty to compare bike insurance quotes all at once and get complimentary claim support from Policybazaar team apart from the actual insurer’s own claims help.
Q8. What if I face an issue with my policy bazaar health insurance claim?
Notify the insurer by contacting their cashless desk at the network hospital or through a local toll-free number. At the same time, you may call at policy bazaar customer care 1800-258-5881 and their claims assistance team will assist with documentation and follow up with your insurer.
Q9. How can I reset my policy bazaar com login password?
Select, on the login page, to “Forgot Password.” An OTP will be sent to your registered mobile/email, verify it & create a new password. In case, if you lost your registered number then you have write an email to customer care for manual verification.
Q10. Does Policy Bazaar operate outside India?
Yes. The group runs Policybazaar. ae in the UAE and regulated by the Central Bank of the UAE. But, Indian customers usually only experience Policybazaar. com.
Q11. How is insurance Policy Bazaar different from an agent-led purchase?
A traditional agent works for one or two insurers and gets a percentage of the money from each sale. Results explicitly highlight how Policybazaar presents offerings from 50+ insurers neutrally, compares them for you and then adds a free advisory and claims-assistance layer on top of all this digitally.
Q12. Can NRIs buy insurance through Policy Bazaar?
Yes. For NRI service line: +91-124-6656507 (new policies), +91-124-6166696 (existing polices) and +91-124-6166633 (claims). Usually, NRIs invest in term and health insurance products.
Final Word
The Internet probably ought to collapse that ability since, for a country as large and as price sensitive as India, this transparency in comparing insurance options is invaluable. Policy Bazaar has specifically changed how households think of risk protection you can now research, buy, manage and even make claims as easily as browsing on your phone screen. Be it term cover for a family, being renewed on motor insurance, assessing a hospitalisation plan or checking your credit cost: you will find the best & broadest toolkit with it.
Best never trumps own due diligence with any platform. However, remember to read the policy wording and check the exclusions before you choose any plan that corresponds with your requirement and not just the cheapest premium. Policy Bazaar, if used responsibly, can help you save both time and money as well as a lot of paperwork and also ensure that when you genuinely need your insurance cover in action, the correct coverage is already in place.
